1) Who we are & how these Terms apply

These Terms govern your access to equalitysoftware.ie, our enquiry/checkout forms, any client portals, and our services (including software development, consulting, integrations, support, and related digital services). By using our site or engaging our services, you agree to these Terms, our Privacy Policy, and our Refunds, Returns & Cancellations Policy.
Contact:
Email: info@equalitysoftware.ie

2) Quotes, scope & onboarding

• Quotes & scope. We’ll outline deliverables, timelines, and fees in writing. Changes requested after approval may require a revised quote.
• Your materials. You’ll supply all required project materials, access credentials, approvals, and timely feedback. Delays in providing inputs may extend timelines.
• Start of work. Work begins after written approval (including e-signature) and any initial invoice/deposit is paid.

3) Fees, invoicing, VAT & late payment

• Prices are in EUR and include/exclude VAT as stated on the quote/invoice.
• Invoices are due on the dates shown. Late amounts may accrue reasonable administrative/collection costs where permitted by Irish law.
• For third-party or integration costs (e.g., APIs, hosting, licences), you authorise us to pass through those costs once approved by you.

4) Consumer rights

You have rights under Irish consumer protection law, including the Consumer Rights Act 2022. Where there is a major failure, you may be entitled to a refund or cancellation/re-supply; for minor issues we will fix within a reasonable time. Nothing in these Terms limits your statutory rights.

5) Cancellations, refunds & change-of-mind

Cancellations and refunds follow our Refunds, Returns & Cancellations Policy. Custom-developed software, completed work, delivered digital assets, licences, and third-party subscription charges are generally non-refundable for change-of-mind, but your statutory remedies for faults still apply.

6) Approvals, testing & deployment

• Reviews & testing. We supply prototypes, test builds or previews for your review. You are responsible for checking accuracy, functionality, and legal compliance during each approval round.
• Go-ahead. When you approve final deliverables or deployment, we proceed with release or production. Post-approval errors are your responsibility unless caused by us.

7) Third-party platforms & services

We may help you create or connect accounts and integrate with third-party services (e.g., cloud platforms, payment processors, APIs, hosting providers, analytics, file-transfer tools). Each third party has its own terms and policies; you must comply with them. We are not responsible for outages, pricing, policies or decisions of third parties, but we’ll reasonably assist with escalations.

8) Intellectual property (IP) & licences

• Your IP. You retain rights to the content, data, and materials you supply. You warrant you own or have all necessary permissions and that your content does not infringe third-party rights.
• Deliverables. Upon full payment, we assign to you the IP in final, specifically-created deliverables (e.g., custom code, designs, documentation) unless stated otherwise in the quote. We retain ownership of our pre-existing code, frameworks, tools, templates, and non-separable components.
• Portfolio licence. You grant us a revocable, non-exclusive licence to reference completed work (excluding confidential data) for our portfolio and case studies. You can opt out anytime by emailing us.

9) Client warranties & acceptable use

You warrant that your content, data, and intended use of the deliverables is lawful and does not: (a) infringe copyright, privacy, trade marks, or other rights; (b) defame any person; (c) breach confidentiality or regulatory obligations; or (d) include illegal or harmful content. We may suspend or refuse work that reasonably appears to breach law or third-party rights.

10) Confidentiality & privacy

We keep your non-public project materials confidential and use them only to provide services. Personal data is processed in accordance with our Privacy Policy and the GDPR. Where you authorise direct marketing, you can opt out at any time.

11) Delivery of digital files & archiving

We deliver final files through secure links or your client portal. Please download and back up files promptly. We are not a long-term storage provider and may archive or delete working files after a reasonable retention period as outlined in your project summary.

12) Disclaimers

• Performance outcomes. We don’t guarantee third-party platform acceptance, traffic levels, conversions, rankings, user metrics, or revenue outcomes.
• Timelines. Project timelines are good-faith estimates; delays may occur due to your revisions, third-party issues, or events beyond our reasonable control.
• No legal advice. We do not provide legal, tax, or regulatory advice. Obtain independent advice where needed (e.g., compliance, data protection, IP, sector-specific rules).

13) Liability

Nothing in these Terms excludes or limits your statutory rights. To the fullest extent permitted under Irish law, our aggregate liability arising out of or in connection with the services is limited to: (a) re-supplying the services, or (b) the cost of having the services re-supplied.

14) Indemnity

You indemnify us (and our personnel) against losses we reasonably incur arising from: (a) your breach of these Terms; (b) your content or data infringing third-party rights or laws; or (c) claims connected to materials you directed us to use—except to the extent caused by our negligence or breach.

15) E-signatures & electronic processes

Approvals and agreements may be executed electronically. We may rely on reputable e-signature platforms to capture and verify approvals.

16) Force majeure

Neither party is liable for delay or failure to perform due to events beyond reasonable control (e.g., natural disasters, major outages, strikes, government actions, or platform failures). We’ll resume performance as soon as practicable.

17) Changes to these Terms

We may update these Terms to reflect legal or operational changes. The updated version becomes effective when posted on our website with a new Effective date. If changes materially affect an ongoing project, we’ll highlight them and, where required, seek your agreement.

18) Governing law & venue

These Terms are governed by the laws of Ireland. The courts of Ireland have non-exclusive jurisdiction over any disputes.

19) Contact

Questions about these Terms: info@equalitysoftware.ie